How to File a Complaint With Google Maps for Failure to Post My Review

Google Maps Platform Back up and Resources

Discover support services for the Google Maps Platform, including developer communities, technical guidance, and expert support.

• Get in-depth technical information, tutorials, and more.

• Browse oft asked questions for fast answers to mutual questions.

• 

  Become answers to technical questions from other Maps Platform developers.

• Institute a problem? Meet if it's already been reported.

• Want to report a problems in the Maps Platform? Accept a feature y'all'd honey to see? Let usa know!

• Engage directly with our support squad regarding issues and business relationship questions.

Ask on StackOverflow

We use the popular programming Q&A website Stack Overflow to field technical questions about the Google Maps Platform. Stack Overflow is a collaboratively-edited question and answer site for programmers. The site is non run past Google, but y'all can sign in using your Google business relationship. Members of the Google Maps Platform squad monitor several Google Maps related tags on Stack Overflow. Information technology's a great place to enquire technical questions almost developing and maintaining your app.

The table below provides links to the Google Maps Platform product documentation, also equally links to Stack Overflow tagged for each API.

Product Documentation	Coding Questions on Stack Overflow
Maps SDK for Android	google-maps-android-api-two
Places SDK for Android	google-places-android-api
Maps SDK for iOS	google-maps-sdk-ios
Places SDK for iOS	google-maps-places-ios
Maps JavaScript API	google-maps-api-3
Google Places JavaScript library	google-maps-api-three, google-places-api
Google Maps Platform gaming services	---
Maps Static API	google-static-maps
Street View Static API	google-street-view
Places API	google-places-api
Maps Embed API	google-maps-embed
Maps URLs	google-maps-urls
Directions API	google-management
Distance Matrix API	google-distancematrix-api
Elevation API	google-elevation-api
Geocoding API	google-geocoding-api
Geolocation API	google-geolocation
Roads API	google-roads-api
Time Zone API	google-maps-timezone

If you post a new question on Stack Overflow, delight consider the post-obit:

• Before posting, please search the grouping to see if someone has already answered your question. You can search from the group homepage.
• Be very articulate about your question in the subject field — information technology helps those trying to reply your question as well as those who may be looking for information in the future.
• Give plenty of details in your mail service to assist others understand your problem. Consider including lawmaking snippets, logs, or links to screenshots.
• Delight include a code snippet that demonstrates the trouble. Almost people will not debug errors in your code without a simple sample that easily reproduces the problem. If yous find it difficult to host your lawmaking online, use a service like JSFiddle.
• Read the Stack Overflow FAQ. Follow the community site'due south guidelines and tips to help ensure an reply to your question. For further guidance on how to enquire questions on Stack Overflow, please review these Help Middle articles:
  • How practise I enquire a good question?
  • What topics can I enquire nigh hither?

Ask a new question

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Incidents and known issues

Check the following resource for current issues impacting Google Maps Platform:

• The Google Maps Public Status Dashboard provides condition data on the products that are generally available and covered by the Google Maps Platform SLA. You can cheque this dashboard to view the electric current status of whatsoever of those services. You tin can fifty-fifty click View History to see incidents that occurred over the past 365 days. Incidents shown on the dashboard are classified as either Service Outage, Service Disruption, or Service Data, depending on their severity. Note that all incidents are first verified past our back up engineers, so there may be a slight delay from the fourth dimension they were first detected. Incidents that appear on the Maps Public Status Dashboard will surface on the Maps Platform status carte du jour in the Maps Support section of the Google Cloud Console, including information and a link to the incident on the Public Status Dashboard.
• Our Issue Tracker maintains a list of open known issues. The Issue Tracker includes technical issues that may not be severe enough to exist surfaced in the Public Condition Dashboard. This is where yous can easily view Google-acknowledged bugs and add your own comments to assist our teams investigate or identify workarounds.

For more information on how Google Maps Platform incidents are managed, see our article on Incident Management

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Report a bug or feature request

If you remember you may have constitute a bug, or if you take a characteristic request that yous would like to share with the Google Maps Platform team, please file a issues or feature request in our Issue Tracker.

If you are submitting a issues, please include a sample that demonstrates the problem to assistance us reproduce exactly what you lot are seeing.

All Issues per API	Report a Bug	Submit a Feature Asking
Maps SDK for Android	Issues Report	Characteristic Request
Places SDK for Android	Bug Study	Feature Request
Maps SDK for iOS	Bug Report	Feature Request
Places SDK for iOS	Bug Study	Feature Request
Maps JavaScript API	Issues Report	Characteristic Request
Google Places JavaScript library	Problems Report	Characteristic Request
Maps Static API	Bug Report	Feature Request
Street View Static API	Bug Report	Feature Request
Places API	Bug Report	Characteristic Request
Maps Embed API	Bug Report	Feature Request
Maps URLs	Bug Written report	Characteristic Asking
Directions API	Bug Report	Feature Asking
Distance Matrix API	Bug Report	Feature Asking
Peak API	Problems Report	Feature Request
Geocoding API	Bug Report	Feature Request
Geolocation API	Bug Report	Characteristic Request
Roads API	Bug Report	Feature Asking
Fourth dimension Zone API	Issues Report	Characteristic Asking

Result tracker condition codes
New	This consequence/feature asking has not been triaged.
Assigned	The issue has a person assigned to it.
Accepted	The upshot has been acknowledged by the assignee, who will provide updates when agile investigations begin.
Stock-still	The effect is resolved in a released version.
Fixed (Verified)	The result has been addressed and the correctness of the fix has been confirmed.
Won't fix (Not reproducible)	There is either non enough information to fix the consequence, or the issue equally reported cannot be re-created.
Won't fix (Intended behavior)	The issue describes the expected behavior of the product nether the reported circumstances.
Won't ready (Obsolete)	The outcome is no longer relevant due to changes in the product.
Won't fix (Infeasible)	The result requires changes that cannot exist implemented in the foreseeable futurity.
Duplicate	This report duplicates an existing issue.

Event tracker triaged codes
PendingFurtherReview	This result has passed initial triage and is waiting for priority review.
NeatIdea	Characteristic request is acknowledged. We are currently evaluating this asking only exercise non have whatever plans to implement it. Please star to vote and comment to discuss your use example.
NeedsMoreInfo	This issue/feature asking requires more information from the reporter.

Visit the Google Cloud Support Portal Shutdown FAQ for more information on the changes impacting the back up experience.

If you find that your questions take not been answered on Stack Overflow or the Issue Tracker, delight visit the Google Maps Platform Support page within the Cloud Panel.

From the Google Maps Platform Support page, you tin can create new back up cases and view, resolve, or escalate existing cases.

To manage cases in the Maps Console, you will need to have one of the following roles:

• Project Owner
• Project Editor
• Tech Support Editor
• Tech Support Viewer

The Tech Support Viewer role is merely able to view example information and cannot collaborate with or update the case in any way.

To learn more about these roles, including how to use them, run into Grant support admission. View a comparing of the roles mentioned in the Maps documentation.

Create a support example

Projection Owners, Project Editors, and Tech Support Editors tin create support cases. If you don't have 1 of these roles, contact your Project Possessor or Organization Admin to go admission.

1. Visit the Google Maps Platform Support Create a Example page in the Deject Console.
   • Alternatively, you tin can click the 'Create Case' push button at the top of the Google Maps Platform Support page.
2. Select the projection related to your question in the top dropdown bar of the Cloud Console.
3. Fill out the form in item.
4. Once your example is created, you tin correspond with Support via E-mail.

Manage your cases

View, resolve, or escalate your support cases from the Cloud Console. Delight communicate with back up on your cases past responding to case emails. In the future, you can look forward to replying to cases in the Cloud Console.

View cases

Your cases are visible on the Cases page, while your almost recent cases are also visible on the Google Maps Platform Support Overview page, which you tin use to go to the Cases page. Select any case to come across the full details and interact with Maps Support.

Cases are scoped to the selected projection, so y'all will merely come across cases that were created within that projection. If you take multiple projects and cannot discover an expected support instance, check to meet if you are viewing the project from where you lot originally created the support example.

Escalate a instance

If you lot call up that your case is non being handled optimally, you lot can escalate the case. An escalation managing director will review your instance to ensure that it is handled properly. Escalation managers can provide boosted expertise or meliorate prioritize a case based on business organisation requirements, but they cannot grant exceptions to policies or terms of service.

I 60 minutes after a case is first submitted, y'all may escalate information technology. Use the Escalate push button found in the footer of your support emails, in the case creation confirmation email, or in whatever response to the instance. You tin can also click the 'Escalate' button at the top of the Case Details page for your case.

Resolve a instance

If your case no longer requires back up, you can either inform Support via email or you can click the 'Resolve' button at the top of the Case Details page for your case.

Grant support access

A Project Owner or an Organization Admin can grant all available roles from the IAM page.

1. Open the IAM page in the Deject Console.
2. Select Select a projection > choose a projection from the dropdown > Open.
3. Select Add, then enter the new member's email address.
   • You tin add individuals, service accounts, or Google Groups as members, but every project must have at least one individual as a member.
4. Select the member'south role. For best security practices, we strongly recommend giving the member the lowest permissions needed. Members with Projection Owner permissions are able to manage all aspects of the project, including shutting it down.
   • To grant Project Possessor or Project Editor permissions, choose the advisable role under Project.
   • To limit a fellow member's permissions to filing technical support cases, choose the Tech Support Editor function under Support.
5. Save your changes.

Contact Billing Support as a Billing Admin

The Billing Admin role does not grant permissions to create back up cases on its billing account, because access to Support (Tech or Billing) is based on project permissions, and is granted to Project Owners, Project Editors, or Tech Support Editors on a projection tied to the billing business relationship. If you practise not have access to any project tied to the billing account:

1. Create a new project. You are automatically assigned the Projection Owner role for this project.
2. Enable billing on your new project, using the billing business relationship used for your group's other projects.
3. Enable a Maps API from this new project.

Learn how to create a project, enable billing for it, and enable an API.

Since yous are the Project Owner for this new project, you have access to Maps API support case cosmos from that new project and can make inquiries virtually the billing account attached to information technology.

Support response times

Support response times are indicated in the table below (resolution times may vary):

Severity level	Definition	Response time
Critical Affect - Service Unusable in Production	Disquisitional functions of your production application aren't bachelor with no workaround.	1 hour on weekdays, excluding regional holidays
High Impact - Service Severely Impaired	This issue is critically impacting a single user or critically impacting collaboration among users. Service does not work as expected, with no feasible workaround.	24 hours on weekdays
Medium Impact - Service Partially Dumb	Service does not work every bit expected but a workaround is hands available.	24 hours on weekdays
Low Impact - Service Fully Usable	Service does not work every bit desired, but functions (a workaround is not necessary).	24 hours on weekdays

Privacy inquiries

For questions related to data privacy and protection, you tin can contact us using the Data Privacy Enquiry Form.

Staying informed

Google Cloud project owners receive emails about backwards incompatible changes, mandatory migrations, legal, billing, and security issues that may bear upon their projects. To receive proactive notifications well-nigh such changes that might touch on your project, assign the owner role with a monitored e-mail address for each of your projects. Additionally, we recommend adding Essential Contacts to receive notifications in other categories.

Here are some other ways to stay up to date with the Google Maps Platform:

• The Maps Public Status Dashboard tracks the availability and status of the Google Maps Platform APIs. It is the offset place to check when you find an issue is affecting you. The dashboard shows incidents that affect many customers, so if yous run across an incident listed it is likely related to your trouble.
• Utilise the RSS Feed or JSON History links at the bottom of the Maps Public Condition Dashboard to view a feed of current and past incidents. Every mail service to the Dashboard will trigger a postal service to the feed. To keep you updated, each post to the feed will include all the messages and updates pertaining to the corresponding Dashboard effect. That way you lot won't need to dig through your feed history to slice together how things are progressing. RSS feeds are published in XML format. Browser extensions such equally RSS Subscription Extension (by Google) let you to preview the feed content and subscribe through your favorite RSS reader. JSON History is a JSON Web Feed of by incidents. A range of software libraries and web frameworks support content syndication via JSON Feed.
• Subscribe to our Google Groups to stay upward to date with changes, outages, and other announcements.
  • google-maps-platform-notifications: Technical updates almost Google Maps Platform APIs and web services, outage notifications, and platform feature announcements (~3-5 per month).
  • google-maps-js-api-v3-notify: New releases of the Google Maps JavaScript API (~4 messages per year).
• The Google Maps Platform Blog is a useful source of news and updates across all of Google'southward Geo developer products.
• The Google Cloud Blog provides updates on all Google Cloud products, including the Google Maps Platform.
• Subscribe to the Google Maps Platform YouTube channel for news announcements, developer tips, and featured developer stories.
  • Acquire how to get the most out of our APIs and SDKs with our developer best do videos in the Google Maps Platform Geocasts playlist.
  • Focus on the latest features and product announcements with the What's New on Google Maps Platform playlist.

Terms of use

For your reference, here are the documents relating to your usage:

• Terms of Service: Describes your rights and obligations as a Google Maps Platform client.

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Source: https://developers.google.com/maps/support

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